Customer satisfaction is our highest priority.
Of course, it goes without saying that we will deliver the technical solution that suits your company best. However, good customer service is at least as important to us. We accompany you from the outset as a competent, helpful and straight-forward partner - from the first meeting prior to application deployment, through implementation, to project completion - and of course beyond. Our project managers are always ready to help you, whether it is to solve complex problems, or in order to provide speedy assistance with any issues which might suddenly arise. We offer a complete service which you can rely on.
Development and distribution of be.as.
Our software modules for defined sectors and company profiles are developed as functional additions to SAP Business One. Both nationally and internationally, we distribute the complete solution to the customer, either directly or via our partners.
Realization of customer projects
A key factor for the successful implementation of a business solution is professional management of the implementation process as a whole. Our goal is to synchronize data structures and system functions with business processes and organizational structures. To achieve this goal, we employ project managers, who in addition to their technical knowledge are familiar with the business background and can bring experience from other projects.
We offer all necessary services for successful implementation and efficient use of SAP Business One and be.as software modules as:
- Consultation concerning questions of workflow management and the supervision of their implementation
- Project management, training and consulting service within the framework of customer projects
- Customized optimization and expansion, respectively additional development of the software
Our implementation planning is of specific relevance because it is based on defined milestones and all-embracing checklists.
The introduction itself is performed by a standardized procedure which follows the broad lines of a professional project management and is supported by the use of appropriate tools. As part of the project organization, we place great emphasis on the formation of a project team which includes next to the beas project manager employees of the customer. Clearly defined responsibilities, free resources and adequate capacity are the basis for a powerful project team and a successful project completion.
Software maintenance, support portal and hotline services.
We continuously maintain / extend the standard modules of our be.as industry solutions and adapt them to the latest release of SAP Business One. These are then made available to our customers and partners. In addition, we take responsibility for the continuing maintenance of the software modifications and customized developments which we have developed. For communication with our customers and partners, a professional support portal is available, which it allows the mapping of customer and partner structures and thereby allows responses to be tailored to individual customer needs. Furthermore, our hotline accepts questions directly and then establishes contact with relevant specialists. With the beas forum, we offer a platform which allows knowledge transfer and cooperation on an international level.